Welcome to Ramblings of a Thrifty Shopper! I am having so much fun rambling on about my life, my family, my crazy pets, my crafting and card making and of course my thriftiness! Please visit often and feel free to leave me comments! P.S. Be sure to visit our pet squirrel's blog at the link on the right side!!







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Wednesday, March 17, 2010

Thanks for nothing, Comcast.

Hi, everyone. I haven't blogged for a couple of weeks. My Lupus has been in a severe flare and I've had some issues dealing with it.

Anyway, we bought a laptop since I was having trouble sitting at my computer desk for any length of time. I absolutely LOVE it!! and I want to thank whoever I am getting my wireless internet from! My friend and neighbor, Charlotte, I would imagine! I called Comcast the same day that I ordered my Dell. They said it would take 3 days for my wireless router to get here. Fine, the computer was going to take 3-5 days to arrive. I asked if it was difficult to install and was assured that it was not, but if I had any issues they would send out a tech for a mere $149.00, uh no, my son in law is very computer saavy and would handle the installation for me. My computer arrived Friday, no Comcast. I called them and couldn't get a straight answer to when it would be here. I turned it on and voila internet! Finally the router got here this past Monday. Justin came today after work, he was here for 2 1/2 hours with most of that time spent on the phone with Comcast and it still isn't hooked up. And on top of that my desktop no longer works. I am upset and frustrated with Comcast, Justin kept getting disconnected and had a very hard time understanding the "tech" that was supposed to be helping him. He will be back on friday to try it again. Hopefully, I can stay connected on my laptop until then.

I promise my next post will be a nicer one with some pictures!!

5 comments:

Linda said...

If your son in law has to call tech support again and has a hard time understanding him/her he can ask for a representative from the US, they will try to dissuade you but they will get you someone from the US. I have done that. Good Luck!!!

Lynn said...

Hi, I just found you though Marty's blog. Your blog name looked so interesting I had to visit you! So sorry to hear you are having a flare up of your health issues and computer problems on top of that. I just bought a new laptop with Window 7. I had a standard computer with Vista which I dispised from day one. I totally understand your frustration with Comcast and not being able to blog and visit friends. I will pray that both your health and computer issues get better really soon. So nice to meet you. I will be back to vist again for sure.

ComcastCares1 said...

I hope that you are feeling better.

Sorry for the experience with Comcast. I work for Comcast and I would to make sure this is taken care of for you. If you would like me to assist, please feel free to contact me and provide the phone number associated with your account.

Best regards,

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 said...

I hope that you are feeling better.

Sorry for the experience with Comcast. I work for Comcast and I would to make sure this is taken care of for you. If you would like me to assist, please feel free to contact me and provide the phone number associated with your account.

Best regards,

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com

Jeanette said...

I feel so lucky that my husband is so handy. Our DSL gones down about twice a week.

I was diagnosed with lupus in 1995 and those flare ups are awful.

I look forward to seeing a post real soon.